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InnoConverse

Solutions · Customer Support

Customer Support

Bring service conversations into the system where cases and customer context already live.

Support agents work a queue, not an inbox. InnoConverse puts email, SMS and voice on the case itself, so the history of a customer's issue is one record rather than three systems.

Customer conversations

Reply by email or SMS, or call the customer, directly from the case.

Service notifications

Automated workflows send status updates according to defined business rules.

Context for the agent

AI summarizes the conversation so far and identifies what the customer is asking for.

Reduce application switching

Fewer systems between the user and the conversation.

Employees lose valuable time moving between systems. InnoConverse helps reduce that fragmentation.

Without InnoConverse

  1. Business Application
  2. Open Outlook
  3. Return to Application
  4. Open Phone Application
  5. Return to Application
  6. Open SMS Platform
  7. Update Notes

With InnoConverse

  1. Business Application
  2. Email | SMS | Call

Employees lose valuable time moving between systems. InnoConverse helps reduce that fragmentation.

What the team gets

One communication layer, inherited.

The application may be different. The communication platform remains the same.

  • Two-way messaging with individual sender numbers
  • Corporate email identity
  • Embedded softphone and dial pad
  • Communication history against the case
  • Summarize conversations
  • Identify customer intent
  • Identify unanswered questions
  • Recommend follow-up actions

Contact

Bring every conversation into the applications where work happens.

Connect voice, SMS, email, and conversational AI to your business applications with InnoConverse.

Communication options

WhatsApp is shown as a future, provider-ready option. The product specification does not document a current WhatsApp integration.