Platform · User Identity
Designed for Individual User Identity
Every user communicates as themselves.
Associated with each user
One user. Multiple channels.
InnoConverse can associate each user with the communication identities they already work under, rather than routing everyone through a shared company mailbox or number.
- Their business email address
- Their business telephone number
- Their extension
- Their SMS-enabled number
- Their communication provider account
- Their role and permissions
For example
Recruiter: Sarah
- sarah@company.com
- Voice
- Sarah's business telephone number
- SMS
- Sarah's assigned SMS number
When Sarah communicates from the ATS, the candidate sees Sarah’s business identity — not a generic shared identity.
Unified communication identity
One User. Multiple Channels.
This allows organizations to centrally manage communication access while allowing every employee to retain their individual business identity.
Email Identity
Corporate mailbox
Voice Identity
Business number and extension
SMS Identity
Assigned messaging number
Application Identity
User account, role, permissions, and access