Skip to content
InnoConverse

Solutions · CRM

Customer Relationship Communication

Reach customers from the CRM your team already works in, using their own business identity.

Sales and account teams move constantly between the CRM, an email client, and a phone. InnoConverse brings those channels into the CRM so the conversation and the customer record stay together.

Customer outreach

Email, text or call a contact directly from their CRM record.

Conversation history

Previous communications stay attached to the account rather than scattered across inboxes.

AI-assisted follow-up

Draft responses, summarize conversations and recommend the next action in context.

Reduce application switching

Fewer systems between the user and the conversation.

Employees lose valuable time moving between systems. InnoConverse helps reduce that fragmentation.

Without InnoConverse

  1. Business Application
  2. Open Outlook
  3. Return to Application
  4. Open Phone Application
  5. Return to Application
  6. Open SMS Platform
  7. Update Notes

With InnoConverse

  1. Business Application
  2. Email | SMS | Call

Employees lose valuable time moving between systems. InnoConverse helps reduce that fragmentation.

What the team gets

One communication layer, inherited.

The application may be different. The communication platform remains the same.

  • Send and receive email using a corporate identity
  • Two-way SMS from an assigned business number
  • Embedded softphone and on-screen dial pad
  • Communication history against the customer record
  • AI-assisted drafting and summaries
  • Intent detection
  • Follow-up intelligence
  • Communication preferences

Contact

Bring every conversation into the applications where work happens.

Connect voice, SMS, email, and conversational AI to your business applications with InnoConverse.

Communication options

WhatsApp is shown as a future, provider-ready option. The product specification does not document a current WhatsApp integration.